Shipping and Returns

Shipping (UK)

Standard Service (2-5 working days)
We aim to post all orders within 2 working days of the order being placed, using a Royal Mail Tracked 48 label. Our orders are currently sent out on Mondays, Tuesdays, Wednesdays, and Friday mornings. If you order on Friday after 2pm, your order will be sent out on the following Monday. Please allow 2-5 working days to receive your order. 

Busy periods and reliance on Royal Mail Service
We always do our very best to pack your order within 24 hours. Please be aware that during busy periods (holidays, discount days), there may be a slight delay. We always use a Tracked 48 label, meaning your order should be received within 2 working days of being posted. Occasionally, delays can occur due to the UK postal service. Please understand that these kind of delays are out of our control. We have tried a number of UK delivery services and have found Royal Mail to be the best. If you have any concerns regarding a delayed order, please feel free to get in touch with us, we are always happy to contact Royal Mail and investigate on your behalf. 

Next Day Service
We currently do not offer a next day service. If you need your order urgently for a special occasion, please get in touch via hello@miriamscollection.co.uk and we will do our best to accommodate you.

Shipping (Europe & Worldwide)

We offer a Tracked Royal Mail Delivery Service for orders placed outside of the UK. You will receive an email with your Tracking Number once it has been posted.

We will process your order within 2 working days. If you order after 1pm on Friday, your order will be treated as if it was placed on Monday. Non-UK orders can take anywhere between 5-21 days to arrive, dependent on your location. You can find more information on the Royal Mail website. 

Additional Charges:
Any taxes, customs charges, duties, or fees imposed by the destination country are the sole responsibility of the buyer. The level of charges vary from country to country, so we recommend checking whether these apply in your country before placing your order. 

Important Notice 

Unsuccessful Delivery of UK and Non-UK Orders:
The customer is responsible for providing accurate delivery information and tracking the shipment once shipping details are shared. If a package is undeliverable for any reason other than a mistake of our chosen courier (due to customer error, such as an incorrect address, absence at delivery, refusal to accept the package, or failing to collect from an arranged parcelshop or collection point), this is the customer responsibility. Postage and packaging costs will not be eligible for return or refund. Additionally, we will only refund the cost of the items ordered on their safe return back to us, provided they are in their original condition. Our usual return policy (including handling fee), outlined below, will be followed.


Additionally, if the shipment is rejected by the buyer due to destination country taxes or fees, no refund will be issued. Packages that cannot be delivered or are rejected by the customer will not qualify for a refund of postage or packaging fees under any circumstances. We strongly encourage customers to review and comply with their local customs regulations and ensure they are available to receive their shipment at the designated address.


Returns
Please make sure to follow the steps below, including adding your order number to the address label. We cannot be liable or responsible for returns where our return process has not been followed.

Return Process for Customer:

1. Please send all returns to:
MIRIAM'S COLLECTION RETURNS
[YOUR ORDER NUMBER HERE] e.g. ORDER 4452
UNIT 5 BIZSPACE OMEGA WAY
B11 2AL, BIRMINGHAM, ENGLAND, UK

We recommend posting your return via a Tracked Service as we cannot be responsible for items lost in the post or returns that do not reach us. 

2. Please contact us on hello@miriamscollection.co.uk, notifying us of:
- Your order number
- The reason for your return
- The tracking number

This allows us to identify and quickly process your return when it is received. 

Eligibility:
To be eligible for a return, your item must be unused and sent back to us in their original sealed packaging within 21 days of placing your order. We cannot accept returns of any opened or unsealed products. Please note, for hygiene reasons, we are unable to accept returns or exchanges on personal use items including undercaps, pillowcases, scalp tools, and brushes. 

Costs:
We do not cover return postage costs and we charge a £1 handling fee to process returns. Please note, shipping costs are always non-refundable.

Free Shipping and Partial Refunds:
If your order qualifies for free shipping (e.g., over £30) and you return items that reduce the remaining total below the free shipping threshold (or the whole of your order), the original shipping cost will be deducted from your refund. 


Processing:
Once we have received your return and carried out an inspection of the product, we will notify you of your refund via email. We reserve the right to refuse refunds on damaged items, even if they are sealed. We therefore recommend you bubble wrap your item or send it to us in it's original bubble envelope/box.

Please allow 7-14 working days for your refund to be processed.

 

Faulty Items

We conduct a quality check of all items before we send them out.
If you believe your item is faulty, please get in touch with (i) your order number, (ii) a picture of the faulty item and (iii) a description of the fault, within 7 days of your item being received.
We will always do our very best to help you.